Refund Policy
Effective Date:
7-1-25
1. Coaching & Consulting Sessions
Individual Sessions:
- Cancellations made at least 48 hours in advance are eligible for a full refund of training investment or rescheduling at no charge.
Cancellations made less than 48 hours in advance are non-refundable.
- No-shows will not be refunded or credited.
** Any assessment charges (MBTI, EQi 2.0/EQ360) are non-refundable once administered to participants.
Packages (e.g., 3-Session, 6-Session Series):
- Refunds are only available prior to the start of the first session.
- Once the first session is completed, the package is considered non-refundable.
- Sessions in a package must be used within 6 months of purchase unless otherwise agreed upon in writing.
2. Group Workshops, Training & Assessments
-For events canceled by ISSA Coaching, clients will receive a full refund or the option to reschedule.
- If a client cancels at least 7 days prior to the scheduled event or assessment, they may receive a partial refund (up to 50%) depending on preparation costs incurred.
- Cancellations made less than 7 days before the event or after assessment access has been granted are non-refundable.
** Any assessment charges (MBTI, EQi 2.0/EQ360) are non-refundable once administered to participants.
3. Speaking Engagements & Custom Programs
A non-refundable deposit (typically 25–50%) is required to secure dates.
- If cancellation occurs more than 14 days in advance, no further payment is required.
- Cancellations made within 14 days of the event may be subject to full payment of the agreed-upon fee depending on preparation and reservation commitments.
4. Digital Products or Downloads
All digital products (e.g., PDFs, templates, toolkits) are non-refundable once delivered, unless otherwise stated.
5. How to Request a Refund
All refund or rescheduling requests must be made in writing to:
Email: Support@ISSACoaching.com
Please include your full name, service purchased, date of purchase, and reason for the request. We aim to respond to all requests within 3 business days.
6. Policy Updates
ISSA Coaching reserves the right to update this Refund Policy as needed. Changes will be posted on our website with the updated effective date.